The overall experience was straightforward. I even managed to handle a simple return with no issue whatsoever. Easy purchase.
Danny NM, United States
2022-01-21
I read the reviews before purchasing. The reviews stated that the garments ran a size larger. I read where some customers were unhappy because they did indeed run larger to size. So, I ordered the next size smaller than I normally wear. I also looked at the sizing chart. Yet, when I rec'd the 2 garments, even a smaller size, they were still too BIG. Not even close. Very loose. I have sent them back and requested the next size smaller. Which is the only size left to me actually. What was disappointing was though I was substituting the sizes, you do not have free return shipping. I was dismayed to have to pay more money. $18.35. Most any company today offers free return shipping. To have it altered was not a choice, as the garments would have not lined up very well and the cost would have been around $55. I feel I did plenty research before choosing the size that should have fitted me. When the sizing is incorrect due to clothier, they/you should pay for shipping. At least a credit or shipping refund. The clothing was as described and well-made and I was not disappointed in their appearance.
Horse W MI, United States
2023-10-27
Could not ask for better service! Many thanks! George Boisineau
Phillip M FL, United States
2022-01-09
Overall you are a first class organization with quality products in a unique product niche. The only problem was with the delivery time but your customer service department kept me updated. I love the hat and will highly recommend your website to others.
Lawrence M TN, United States
2021-12-30
Size was true, material and craftsmanship is excellent, historical accuracy very good.