I ordered a victorian Top Hat to surprise my husband for our anniversary. I had to be sneaky and measure his head without him suspecting anything. I used the sizing guidelines and bought him a large. Unfortunately, when it arrived we discovered the large was too large. We were going to exchange it for another in medium, but found that the shipping return was more than half the price of the hat itself. Upon explaining my situation to customer service, they immediately sent me a medium and in the box a return label. I simply put the large hat into the box that the medium came in and drove it straight to the UPS store. Thank you so much for your help and trusting me to return the too large hat. That's tops in my book! You guys are the greatest.
Brian Tidball/Jefferson Davis VA, United States
2022-05-29
I have bought several items over the last 5 or 6 years. Between reenactments (portraying Jefferson Davis) or an slight adjustment in wardrobe and we're Victorian era or the western look. I have sent others to your company and when in South Carolina earlier this year one of those I recommended was there in full costume taking part in the event. I had to return a couple of collars for exchange due to my own poor measuring and it was quickly resolved.
Kim OR, United States
2021-09-24
The experience was a ten all around! My order was shipped so quickly, arrived in a matter of days. My Victorian boots are true to size, fit perfectly and so rich looking! I could not be more pleased and would recommend these boots for anyone looking for an authentic look for a great price!
Anonymous Customer FL, United States
2023-02-20
I needed a victorian kitchen apron and mop cap to play the role of Mrs. Patmore of Downton Abbey. My short notice and your quick delivery and the event was perfect. Thanks for expediting everything !!